Check the status of existing tickets in the old Footprints 10 system submitted by you or on your behalf. Please note, all new tickets must be created using the options below.
The LTS Help Desk is the first point of contact for all forms of LTS assistance. For immediate help:
- In person: LTS Help Desk, (Hours) | Student Technology and Repair (STARS)
- Phone: 610-758-4357 (8-HELP) | Text: 610-616-5910
- Email: firstname.lastname@example.org | Chat: lehigh.edu/ltschat
Submit New Issue Now (requires Lehigh log in)
To submit or check the status of a request now, select an option below. Please allow up to one business day for initial response. If you need more assistance choosing the option that best meets your needs, please contact the Help Desk.
Computers & NetworkingFaculty & Staff / Lehigh-owned Computers
General troubleshooting; computer, printer, and mobile device setup; pre-purchase consultations; accounts and passwords
University classroom computing or presentation technology is malfunctioning and technical assistance is required
Student Technology SupportStudents Only
Computer/Mobile device setup; virus/malware infections; software/operating system installations; hardware diagnostics
CourseSite; Distance Education; Ensemble; Panopto; Qualtrics; Turnitin; Zoom; WordPress; Mahara ePortfolios; other educational technology tools
Library Services & ConsultationsEveryone
Library research consultations, special collections, resources (books, journals, databases, e-reserves), library systems/technology, etc.
Research computing clusters; scientific/parallel programming, research data management
Enterprise SystemsFaculty & Staff Only
Banner and integrated systems requests; reporting/databases; Banner training
Web & Mobile Apps DevelopmentEveryone
Web site development; Portal content requests; Drupal
Telecom & Network InfrastructureFaculty & Staff Only
Telephone installations, moves, and changes; network jack installations