For immediate assistance:

Help Desk Normal Service Hours
8am-9pm 8am-5pm 1pm-5pm 1pm-9pm
Mon-Thu Fri Sat Sun

Contact the LTS Help Desk

Call 610-758-HELP(4357)  |  Online Chat  |  Email helpdesk@lehigh.edu *

* (allow up to one business day response time for emails)

Submit or check the status of a ticket (click an option below)

for issues relating to
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Computers and Networking

Computers & Networking

Faculty & Staff / Lehigh Owned Computers

  • Troubleshooting
  • Computer/printer/PDA setup
  • Account/password issues
  • Pre-purchase consultations
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WIRED Student Tech Support

Student Technical Support

Students ONLY

  • Computer setup
  • Virus infections
  • Software/OS installations
  • Hardware diagnostics
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Instructional Technology

Instructional Technology

Everyone

  • Distance Education
  • iTunes U/CourseSite
  • Elluminate Live
  • Mahara ePortfolios
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Research Computing

Research Computing

Everyone

  • Linux clusters
  • Scientific/parallel programming
  • Condor
  • PBS
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Web & Mobile Services

Web & Mobile Apps Development

Everyone

  • Confluence Wiki
  • Website Development
  • Portal Content Requests
  • Geographic Information Systems (GIS)
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ESI

Enterprise Systems Implementation

Staff Only

  • Banner Requests/Issues Queues
  • Reporting/Databases
  • Banner Training
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Library Consultation

Library Consultations

Everyone

  • Librarian appointments
  • Library services questions
Telephone Services

Telecom & Network Infrastructure

Faculty & Staff Only

  • Telephone installations, moves & changes
  • Network jack installations