Getting Help

Check the status of existing tickets in the old Footprints 10 system submitted by you or on your behalf. Please note, all new tickets must be created using the options below.

The LTS Help Desk is the first point of contact for all forms of LTS assistance. For immediate help:


Submit New Issue Now (requires Lehigh log in)

To submit or check the status of a request now, select an option below. Please allow up to one business day for initial response. If you need more assistance choosing the option that best meets your needs, please contact the Help Desk.

Computers & Networking

Faculty & Staff / Lehigh-owned Computers

General troubleshooting; computer, printer, and mobile device setup; pre-purchase consultations; accounts and passwords

Classroom Technology

Everyone

University classroom computing or presentation technology is malfunctioning and technical assistance is required

Student Technology Support

Students Only

Computer/Mobile device setup; virus/malware infections; software/operating system installations; hardware diagnostics

Instructional Technology

Everyone

CourseSite; Distance Education; Ensemble; Panopto; Qualtrics; Turnitin; Zoom; WordPress; Mahara ePortfolios; other educational technology tools

Library Services & Consultations

Everyone

Library research consultations, special collections, resources (books, journals, databases, e-reserves), library systems/technology, etc.

Research Computing

Everyone

Research computing clusters; scientific/parallel programming, research data management

Enterprise Systems

Faculty & Staff Only

Banner and integrated systems requests; reporting/databases; Banner training

Web & Mobile Apps Development

Everyone

Web site development; Portal content requests; Drupal

Telecom & Network Infrastructure

Faculty & Staff Only

Telephone installations, moves, and changes; network jack installations